Shipping policy
Shipping Policy
Last updated: July 23, 2026
Processing
Orders ship within 1–2 business days. You'll get tracking by email once it's on the way.
Shipping Rates
United States
- Standard (5–8 business days) — FREE
- Express (2–4 business days) — $4.99
Canada — 8–14 business days — FREE
International — 10–20 business days — calculated at checkout
Delivery times start when your order ships, not when you place it.
Tracking
Tracking can take 2–5 business days to show its first scan. If it hasn't updated yet, it's usually just waiting on a carrier scan.
Changes & Cancellations
Email us within 12 hours of ordering with your order number. Once it's in fulfillment, we can't change it.
Lost or Stolen Packages
If tracking says delivered but you don't have it — check around your property and with neighbors, then wait 48 hours. Packages often show up.
Still missing? Email us and we'll help.
We can't cover packages confirmed delivered to the address you entered at checkout.
Damaged Items
Email us within 7 days with photos of the item and packaging. We'll replace it free.
Customs
International orders may have customs or import fees. Those are set by your country and aren't included in your order total.
Questions?
Email [Aurellagoods1@gmail.com] — we reply within 24 hours on business days.
Aurella Goods